Our Secret Beauty Ink Studio Policies | Walnut Creek Permanent Makeup Booking Information

DEPOSIT & BOOKING:

- A non-refundable deposit of $25-$100 is required to secure all appointments

- Deposit amount varies by service type

- Deposit will be applied to your final service cost

- Book your appointment: (925) 435-3148 or oursecretbeautyink@gmail.com

RESCHEDULING POLICY:

- 48-hour notice required for all appointment changes

- Rescheduling with less than 48 hours' notice will forfeit your deposit

- A new deposit will be required to rebook

- Contact our Walnut Creek studio promptly if you need to reschedule

ARRIVAL TIME & LATE POLICY:

- Please arrive 5-10 minutes before your scheduled appointment

- Check-in time is 15 minutes prior to your service

- Arrivals 15+ minutes late will be considered a "no-show"

- Late arrivals/no-shows forfeit their deposit

- New deposit required for rebooking

PREPARATION & CONSULTATION:

- Virtual or in-studio consultations available

- Specific preparation instructions provided upon booking

- Located at 1829 Mt Diablo Blvd, Suite B, Walnut Creek

- Health and safety protocols must be followed

SERVICE HOURS:

- Monday-Friday: 9:30 AM - 7:00 PM

- Weekends: 10:00 AM - 7:00 PM

- Last appointment time varies by service

MEDICAL CONSIDERATIONS:

- Patch tests required for clients without prior tattoo/hair dye experience

- Medical concerns require doctor's clearance

- Inform us of any medical conditions during consultation

PAYMENT METHODS:

- Major credit cards accepted

- Cash payments welcome

- Full payment due at time of service

- Deposit must be paid to confirm booking

NON-REFUNDABLE SERVICES:

- ALL services at Our Secret Beauty Ink are strictly NON-REFUNDABLE

- This includes but is not limited to:

* All Permanent Makeup Services

* Microblading and Nano Brows

* Ombre and Powder Brows

* Permanent Eyeliner

* Lip Blushing

* Lash Lifts

* Brow Lamination

* Facial Services

* Consultations

* Deposits

* Touch-ups

- 48-hour notice required for changes

- Late cancellations forfeit non-refundable deposit

- No refunds for completed services

- No refunds for no-shows or late arrivals (15+ minutes late)